Convergint supports its clients at all stages: from business model development and user experience concept to training, support services and open source consulting.
In this way, Convergint ensures that its customers can not only launch as quickly implemented solutions, but also that these solutions continue to succeed well past the deadline.
Our analysts, consultants, and engineers have extensive experience installing projects at any level of complexity, enabling you to monitor and execute them by detailing processes, providing guidance on usage, functionality, best practices, and suggestions for future installations.
Support and maintenance
Warranty
Repair or change solutions when necessary, in a timely manner*.
*The costs of labor, freight and change of equipment will depend on the chosen service modality.
Attendance
Access to Convergint analysts and engineers who have the experience to help your business get the most out of every solution.
Updates
Software updates at no additional cost, with guidance on enhancements and procedures to activate them.
Professional services
Remote Installation
Assistance by phone or email during the installation and configuration of products, services and updates.
On-Site Installation
Monitoring and execution of installations, configurations and updates of products and services.
Training
Guidance on usage, features and best practices. Split between user training, administrators and support.
Assisted Operation
Monitoring of the use of solutions, orientation to users, diagnoses, sizing and suggestions for future expansions.
